Commissioner Baek Seung-bo fosters sense of belonging through candid talk with frontline supervisors
Public Procurement Service Commissioner Baek Seung-bo held a field communication roundtable Monday with the operational managers who run the Government Procurement Call Center.
The gathering was organized to recognize the efforts of call center supervisors who serve on the front lines of procurement administration, handling public inquiries on behalf of the agency.
The Government Procurement Call Center fields roughly 1.25 million consultations a year for more than 75,000 demand agencies and 630,000 procurement companies, covering use of the Narajangteo online marketplace and procurement procedures broadly. On an average day, about 70 counselors handle some 5,700 calls — roughly 80 to 90 each — providing stable procurement services to users.
"The counselors who listen to the public on the ground, and the operational managers who lead them, are all invaluable assets to the PPS," Baek said. He urged staff to take pride in their work, noting that the call center serves as the public's first point of contact with procurement administration and must deliver fast, accurate information to citizens and businesses alike.
He added that improving the mental health and working conditions of counselors worn down by emotional labor would be his top priority, and pledged to provide active support that staff could feel in a tangible way on the job.
kwonhl@heraldcorp.com
