Baemin has launched a survey into apartment complexes that impose burdensome restrictions on delivery riders — properties the industry has nicknamed "aristocrat apartments."
According to delivery industry sources, Baemin collected complaints from its affiliated riders about difficulties delivering to apartment complexes through its Baemin Connect platform from Aug. 11 to 14. The survey asked riders to describe specific inconveniences or excessive demands they had encountered and to identify the neighborhoods and apartment complexes where those experiences occurred.
Rider tips and responses came in at a high rate, sources said.
Reports circulating on social media have drawn wide public anger over the conduct of some complexes. Riders said certain apartments require them to remove their helmets, fill out personal information forms, present identification or sign visitor logs before making a delivery. Other complexes bar motorcycles from entering the grounds entirely, forcing riders to park at the main gate and walk long distances, use separate routes from residents or take freight elevators exclusively.
The delivery riders' union has argued that individual riders cannot easily push back against apartment management on their own and that platforms must step in as active mediators. The union called on Baemin to inform riders in advance of each complex's entry procedures and to ensure riders face no disadvantage when disputes arise.
Woowa Brothers, the operator of Baemin, said it would use the survey results and input from the riders' union to develop measures aimed at improving working conditions for delivery riders. "Based on the survey results, we plan to review a range of response measures for delivery riders," a company official said.
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