Integrated Pension Portal tops 2.61 million users as government plans year-end overhaul

Pension product comparison and analysis features to be strengthened; redesigned platform set for December launch

Integrated Pension Portal [Ministry of Employment and Labor]

The government plans to overhaul the Integrated Pension Portal with a user-first approach as South Korea's retirement pension reserve fund crosses the 500 trillion won (approximately $330 billion) mark. The plan calls for stronger pension product comparison and analysis features, with user feedback incorporated into a redesigned, public-friendly platform by year's end.

The Ministry of Employment and Labor, the Financial Services Commission and the Financial Supervisory Service announced Thursday that they are launching a redesign effort to bring the Integrated Pension Portal in line with user expectations.

The Integrated Pension Portal lets users check information on national pension, retirement pension, personal pension and other pension types in one place. Since its launch in 2015, it has established itself as the country's leading integrated platform for retirement planning support, with user numbers consistently rising as public interest in retirement preparation has grown.

Annual users jumped 45.8 percent year on year to 2.61 million last year, up from 1.79 million in 2024 and 1.75 million in 2023.

However, the government determined that the portal falls short because it centers on information provided by pension operators, making it difficult for users to intuitively find and compare what they need. In response, the government will restructure the service from the user's perspective and strengthen pension product comparison and analysis features.

To that end, the government will launch a five-step task discovery process to gather broad user input.

The process will begin with a dedicated email channel for ongoing user feedback, supplemented by in-depth interviews with financial consumer reporters, university student journalists and pension experts. Improvement priorities will be drawn from online satisfaction surveys, analysis of survey results from the past three years, and benchmarking of leading fintech and public platforms.

Particular focus will be placed on analyzing satisfaction levels and pain points by menu category to strengthen content, and on expanding the comparison and search features that users find most useful. The government also plans to upgrade the pension product comparison framework and enhance personalized pension information services.

The government will conduct a situation analysis and gather user opinions from June through August, finalize improvement tasks by September, carry out system development, and release the redesigned Integrated Pension Portal in December.

"We will improve the portal so that users can more easily and conveniently check their pension status and plan for retirement in a systematic way," a Ministry of Employment and Labor official said. "We will actively reflect the diverse opinions of the public to provide a service that offers real, practical help."

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