Online booking halted after anomaly detected

Ticket checks tightened, security measures launched

Visitor data breach under investigation

Hong Kong Disneyland [Herald DB]
Hong Kong Disneyland [Herald DB]

Hong Kong Disneyland suspended its online ticket sales and hotel reservation service after about 17,000 electronic ticket QR codes were stolen from its online booking system.

The South China Morning Post reported that a staff member responsible for the park's computer systems detected an anomaly in the internal network late Thursday.

An investigation found that roughly 17,000 QR codes for electronic admission tickets had been taken from the online booking system.

Hong Kong Disneyland immediately suspended its online booking service, filed a police report and launched security measures to prevent further damage.

Hong Kong police classified the incident as unauthorized computer access with criminal or dishonest intent and assigned the case to the serious crime unit of the relevant district police station.

A notice on Hong Kong Disneyland's official website states that online ticket purchases and hotel reservations have been temporarily suspended due to system maintenance. Visitors can still obtain tickets through affiliated travel agencies, the park's official WeChat mini-program or on-site ticket booths.

The park said it has tightened its ticket verification procedures and urged visitors to purchase tickets only through official channels or authorized travel agencies, warning that buying from unverified sellers could result in inconvenience or financial loss.

Hong Kong's privacy watchdog said it had contacted Disneyland to determine the circumstances of the incident. Whether any personal information belonging to visitors was compromised beyond the ticket QR codes has not yet been confirmed.


an@heraldcorp.com