Operations control, safety and security, and domestic and international airport branches to participate
Real-time flight monitoring to cover bad weather and irregular operations
Staff to be deployed flexibly based on airport congestion
Rebranding guidance for passengers to be reinforced
Trinity Airways, which launched under its new name this month after rebranding from T'way Air, is gearing up for its first Chuseok holiday travel season. The airline will operate a special transport task force around the clock through Sunday to monitor domestic and international flights and airport conditions in real time, preparing for the surge in passengers and any unexpected disruptions during the holiday period.
Trinity Airways said Tuesday it has activated the special transport task force for the Chuseok holiday, bringing together departments including operations control, safety and security, and domestic and international airport branches.
Trinity began operating under its new brand on Sept. 10, when it changed its name from T'way Air. Existing reservations and ticketing conditions remain unchanged, and the airline has been rolling out the new brand sequentially across customer touchpoints — including its website, mobile app and airport check-in counters.
This Chuseok marks the airline's first major holiday since the name change. The task force is focused not only on handling increased flight demand but also on reducing passenger confusion that could arise during the rebranding transition.
The task force will monitor the operational status of domestic and international airports and aircraft in real time, with operations control at the center. Should irregular situations such as delays or cancellations occur, the airline plans to share information across relevant departments to shorten initial response times.
The airline is also preparing for adverse weather. It will continuously track forecasts throughout the holiday period and review compliance with relevant safety regulations and response protocols when deciding whether to proceed with flights.
At busy airports, staff will be deployed flexibly based on passenger volume. The airline will manage passenger flow in high-congestion zones such as check-in counters and departure halls, and will review coordination mechanisms with airports and other relevant agencies to prepare for unexpected situations.
Trinity will also expand guidance on contactless and automated services to help cut check-in times. Through its website and mobile app, it will provide instructions on online check-in and mobile boarding passes, as well as information on automated airport services at Incheon International Airport, including Smart Pass and self bag drop.
Depending on the route, passengers can check in online via the website or mobile web and app starting 24 hours before departure. Once check-in is complete, the boarding pass appears on the app's home screen and can be saved for use even without an internet connection.
The airline is paying particular attention to passengers who purchased tickets under the former T'way Air name, as their numbers are significant. Booking confirmations issued before Sept. 10 that still carry the T'way Air name remain fully valid, and existing reservations and tickets can be used without any changes.
"As this is the first holiday since our rebranding, we are carefully reviewing all aspects of our on-site operations to ensure customers can travel safely and comfortably without any confusion," a Trinity Airways official said. "We will continue thorough preparations to minimize passenger inconvenience during the holiday period, with flight safety always as our top priority."
Meanwhile, Trinity is continuing to expand its route network alongside the brand transition. The airline plans to launch a new daily round-trip service between Incheon and Kobe, Japan, starting Dec. 18, and will introduce additional new aircraft, including the A330-900neo and B737-8, before the end of the year.
kwater@heraldcorp.com
