Mid-, long-haul menus refreshed as Trinity Airways launches Thursday
Grilled eel, truffle pasta among new offerings
T'way Airlines said Wednesday that it will overhaul its in-flight meal service as it begins operating under the name Trinity Airways starting Thursday.
The meal service overhaul is part of a broader push to strengthen customer service under the Selective Service Carrier, or SSC, business model. Trinity Airways, under Sono Trinity Group, recently unveiled the model. Rather than offering the same service to every customer across the board, the SSC model selectively enhances services based on route characteristics and customers' travel purposes.
Under this model, Trinity Airways will maintain competitive fares on short-haul routes. On long-haul routes, it will expand services popular with customers, such as premium check-in counters, in-flight meals and in-flight entertainment. The airline also plans to introduce lounge operations and a mileage program down the road.
Free meals tailored to flight distance — from single dish to full course
The scope of free in-flight meals will vary by flight distance. Long-haul routes such as those to Europe, Sydney and Vancouver will offer two complimentary meals, while medium-haul routes to Jakarta and Singapore will offer one.
On those medium-haul routes, special halal meals will also be available in consideration of religious dietary needs. Also, customers with dietary restrictions can pre-order special meals, including vegetarian options.
Alongside this, Trinity Airways will strengthen its overall in-flight services beyond meals. It will offer free water and beverages to all passengers on every international route, expanding the scope of service to boost customer convenience and satisfaction.
The composition of in-flight meals will also become more varied. Meals that had previously centered on a single main dish will now be served as a course, with salad and bread added alongside the main dish.
Separate business class menu — 'core of the SSC model'
Business class passengers will receive a separate menu, offering the differentiated travel experience the SSC model aims to deliver. The first meal service will feature grilled eel and truffle cream chicken pasta. For customers who prefer vegetarian options, a vegan hamburg steak will also be available.
These meals will be accompanied by a variety of salads, fresh seasonal fruit, bread, yogurt, and wine and beer. In particular, four types of bread will be offered so passengers can choose according to their taste.
The economy class menu was developed in collaboration with CJ CheilJedang. The first meal service will offer gondre rice with doenjang sauce and creamy chicken stew, served as a course with salad and bread. For vegetarian customers, a cabbage roll with tomato coulis sauce and a carrot slaw wrap will also be available.
T'way Airlines said the core of the SSC model is allowing customers to choose the services that fit their travel purposes and needs. It offers an extensive business class menu to those seeking a differentiated travel experience, and a satisfying yet affordable meal to those who prefer more budget-conscious travel.
Meanwhile, T'way Airlines is set to begin operating under the Trinity Airways name Thursday. The airline plans to continue introducing next-generation aircraft, including the A330-900NEO wide-body and the B737-8, by the end of the year. This will help build differentiated services and competitiveness across a range of medium- and long-haul routes.
"We have prepared a more diverse and abundant in-flight menu to mark our fresh start as Trinity Airways," a T'way Airlines official said. "Starting with this meal service overhaul, we will work with Sono International to develop signature beverages and meal menus unique to Trinity Airways, and continue to raise the quality of our service so customers can enjoy a more satisfying travel experience on board."
eyre@heraldcorp.com
