Kim Seon-ja (from left), superintendent of the Seoul Metropolitan Office of Education's Eastern District, Dongdaemun-gu Mayor Choi Dong-min and Korea Employment Agency for the Elderly President Kim Su-yeong pose after signing an MOU for the school complaint coordinator pilot program at Dongdaemun-gu Office on Friday. [Korea Employment Agency for the Elderly]
Kim Seon-ja (from left), superintendent of the Seoul Metropolitan Office of Education's Eastern District, Dongdaemun-gu Mayor Choi Dong-min and Korea Employment Agency for the Elderly President Kim Su-yeong pose after signing an MOU for the school complaint coordinator pilot program at Dongdaemun-gu Office on Friday. [Korea Employment Agency for the Elderly]

The Korea Employment Agency for the Elderly signed an MOU on Friday at Dongdaemun-gu Office to launch a pilot program deploying retired teachers as dedicated school complaint coordinators, the agency announced Monday.

The agreement aims to develop a new job model that draws on the experience of retired educators to provide practical support in school settings.

The pilot will run from September through December across five elementary and middle schools in Dongdaemun-gu, with one participant assigned to each school.

Each participant will consolidate complaint-handling duties previously spread across individual classroom teachers, provide initial telephone consultations and build a structured complaint-management system by documenting resolved cases.

The Korea Employment Agency for the Elderly will oversee the program's overall operation, provide budget support and conduct evaluations to inform expansion plans.

Dongdaemun-gu Office will fund the pilot's operating costs, while the Seoul Metropolitan Office of Education's Eastern District will support job development for participants and conduct a needs assessment among participating schools.

The program is designed to ease the complaint-handling burden on teachers by drawing on the experience and expertise of retired educators, freeing teachers to focus on instruction and improving the overall quality of education.

"We expect the senior employment program to play a significant role in resolving various problems that arise in schools," Korea Employment Agency for the Elderly President Kim Su-yeong said. "We will actively support its expansion nationwide."


thlee@heraldcorp.com